If We Produce It Incorrectly, We Will Make It Right

Contact YourBookBound promptly if a book arrives damaged, materially differs from the approved production file or has a verified manufacturing defect. Include the order number and clear photographs of the book and packaging.

Eligible Problems

• Verified printing or binding defects
• Material differences from the approved production file
• Damage during tracked delivery
• Another remedy required by applicable consumer law

What Is Usually Not a Production Defect

• Spelling, grammar or content mistakes present in the approved proof
• Low-resolution images that were disclosed and approved
• Normal screen-to-print color variation
• Customer-supplied layout choices
• Incorrect delivery information supplied by the customer
• Damage occurring after confirmed delivery

Customized Orders

Because each book is produced from a customer-specific file, change-of-mind cancellation and returns may be limited after proof approval or production begins. Depending on the verified issue, the remedy may be correction, replacement, reprint or refund.

How to Report a Problem

Email support@yourbookbound.com with your order number, a description and clear photos. Nothing in this policy limits non-waivable consumer rights.