YourBookBound

30-day production protection

A problem caused by us? Choose a reprint or refund.

Report a covered issue within 30 days of delivery. After we verify it, you may choose a free corrected reprint or a refund.

Last updated: August 25, 2026

How to request help

Email support@yourbookbound.com within 30 days after the book is delivered. Include your order email or reference, a short description of the problem, and clear photos where relevant. We normally reply within one business day.

Covered problems

  • A verified printing, trimming, binding or assembly defect caused during production.
  • A material difference from the digital proof or specification you approved.
  • The wrong size, binding or purchased option caused by us or our production partner.
  • Other verified damage or error attributable to our production or fulfilment.

Not covered

  • Content, spelling, grammar or layout visible in the digital proof you approved.
  • A low-resolution or file-quality risk disclosed before your approval.
  • Normal variation between screen colour and printed colour.
  • Changes requested after proof approval, an incorrect delivery address, or damage after delivery.

Your choice after verification

When the problem is verified as covered, you choose either a corrected reprint at no additional charge or a refund of the order amount. Approved refunds are returned to the original payment method. The time for the payment provider to post the refund may vary.

Delivery problems

If tracking shows an unusual delay, loss or delivery damage, contact us promptly so we can investigate with the carrier. The appropriate resolution depends on the verified cause and the available carrier evidence.

Your statutory rights

This protection does not limit any consumer right that cannot legally be waived in your country or region.